All Systems Operational
99.99%
Novo Pure Fiber Internet is operating normally across all coverage areas.
Regional Distribution Areas
Live Optical Health
Zero active network disruptions. Planned maintenance is performed overnight (2:00 AM – 5:00 AM AST) to preserve continuous uptime.
Need Support?
Direct Hotlines
Direct NOC Dispatch
Report a Service Issue
Submit an encrypted ticket directly to Technical Operations
Report
Experiencing connection issues at home? Quick check tips
1.
Check ONT modem lights: POWER and PON should be solid green. A red LOS light indicates an interrupted fiber line.
2.
30s Power cycle: Unplug power adapters for both your ONT modem and Wi-Fi router for 30 seconds before reconnecting.
3.
Still need help? Call Tech Support directly at (868) 336-9026 or message us on WhatsApp.