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Privacy Policy

Your privacy is important to us. Learn how we protect your personal information.

Last Updated: March 05, 2026

1. Introduction

Novo Communications Limited is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our internet services.

By using our services, you agree to the collection and use of information in accordance with this policy and applicable Trinidad and Tobago data protection laws.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Identity Information: Name, date of birth, identification numbers
  • Contact Information: Address, email address, phone number
  • Account Information: Username, password, account preferences
  • Billing Information: Credit card details, billing address, payment history
  • Service Information: Service plan, usage data, installation details

2.2 Technical Information

We automatically collect certain technical information including:

  • IP address and network connection details
  • Device information
  • Internet usage data and bandwidth consumption
  • Website cookies and similar tracking technologies
  • Speed test results and network diagnostics

3. How We Use Your Information

We use your personal information for service provision, billing, customer support, network management, communications, legal compliance, and analytics.

4. How We Share Your Information

We may share your information with service providers, payment processors, legal authorities when required by law, and business partners with your consent. We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

Under Trinidad and Tobago data protection laws, you have the right to access, correction, deletion, objection, portability, and withdrawal of consent.

To exercise these rights, please contact us at info@novocommunications.net or call 868-390-3999.

7. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: